Shipping policy
#1 Shipping within India
We ship orders within 2 working days of receiving an order. Our working days are Monday to Saturday, excluding public holidays. Orders received on Sunday or holidays are dispatched the following Monday or the next working day.
Some exceptions:
- In case you've ordered more than 5 pieces of the same product OR if the item ordered is marked under pre-order or in production, it may take longer to process your order.
- During busy periods such as holidays or unforeseen circumstances, there may be a delay in processing your order.
- For items not in stock, it could take 2-6 weeks for the item to be dispatched.
In all of these cases, we will keep you informed via email or call.
#2 International Shipping
We ship to most countries outside India, particularly in the USA, Europe, Singapore, and the Middle East.
- For international shipments, the shipping and delivery costs are to be borne by the customer. There may be handling charges as well, since our products must go through airport clearance in India.
- These costs depend on the weight of the consignment as well as the country/zone of delivery; they will be indicated on the Checkout screen when you're completing the order on MozaicGames.com
- If you are placing an international order, please provide the proper import documents required in the country of delivery. You will also be solely responsible for getting clearance in case the consignment is stopped by customs authorities in the country of delivery.
- Owing to numerous variables including prerequisites of each country and the import clearance documents provided by the customer, we are unable to estimate the time of delivery of products for international shipments.
If you have any questions, don't hesitate to ask us on the Support Chat. Happy Shopping!